Artificial intelligence in public services: practical cases

How AI improves customer service for energy, gas and water users.

ADN Digital

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Sep 15, 2026

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4 min read

Inteligencia artificial aplicada a servicios digitales

Service that never sleeps

An assistant can resolve billing and outage questions at any hour.

Sort to answer better

AI sorts requests by topic and urgency and routes them to the right team.

Start small

A pilot with the top 20 questions shows results within weeks.